Shipping policy
Delivery information
A guide to pot sizes
9cm pot
Plants with a small root system or that are generally slower to put on growth than other varieties prefer this smaller pot. Alternatively, we sometimes put fast growing/vigorous plants in this pot size knowing that they will put on sufficient growth to make an impact in their first year and get better the following year. Ideal for those who don’t need to be guaranteed instant impact on planting and want a price to reflect the reward of their patience.
1 litre
A good size root system and plant which is generally a few weeks growth behind it’s 2 litre relative. A slightly cheaper alternative which when dealing in large numbers can save money, yet still large enough to give an impact.
2 litre
Ideal for those wanting an instant impression/impact. A larger pot size offering a large root system and larger foliage clump. Popular for those who want it now!
Winter despatch/dormancy – What to expect from the pots
All plants sent out during winter or dormancy periods are checked for good, healthy, roots and in most cases the plant shows little or no top growth. The pot size generally reflects the amount of fresh growth that will appear in the spring. If you have not bought perennial plants at this time of the year before, please remember that you are buying a good root system and the promise of a good plant emerging in the spring. If you feel the plant hasn’t fulfilled the promise in the spring please write/email us and let us know.
Delivery explained
The ‘Delivery information’ section should be read in conjunction with and forms part of our Terms of Business.
We reserve the right to change any part, or all, of our delivery areas, price, delivery information relating to plant combinations, or any other matter that may materially affect delivery at any time. We reserve the right to suspend or cancel delivery availability to any area or address at any time. A change of delivery information on our web site shall constitute notification of change.
In the event of circumstances outside of our control or where we deem events may affect plant quality or delivery within a timeframe we deem acceptable such as but not restricted to weather or heat , we reserve the right to delay delivery or cancel an order.
In the event that you have placed an order with us and we change all or any part of our delivery terms, pricing, delivery area, plant combination delivery information, or any other matter that may materially affect your delivery change, we shall contact you. We will allow you to either accept the change/s or cancel your order. We may ask for your instructions in writing, which includes email.
In the event of cancellation of your order we will of course reimburse funds due for the cancelled plant/s and/or good/s together with the delivery charge/s paid by you but shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that you or your business may suffer.
Help our carriers to deliver (and possibly save yourself some time)
If you feel it is safe for a delivery to be left at you address, if you are not present, it may be helpful to specify a specific place to leave the package (e.g. Leave in shed. Generally 'leave safe' is not sufficient). By leaving a specific place to leave the package/s you reduce the likelihood of having a card left informing you of attempted delivery or having to arrange re delivery or collection of the parcel.
We cannot guarantee a carrier will leave the parcel/s if no one is present or that they will leave the parcel/s in the place specified. We reserve the right to obtain a signature on delivery if we deem it appropriate. A signature service should be expected on delivery to business premises, when the item/s is of high value and/or the order is of large volume.
Delivery charge
All delivery charges are specified prior to payment through our website.
Delivery Areas and Time frames
We send to mainland UK which excludes Northern Ireland and islands. Deliveries are generally on an over night service though delivery to Scottish Highlands and remote areas may be on a two to three day service. We will only despatch orders on services within a time frame that we believe will ensure safe arrival of healthy plants or goods.